Cookie Policy

Learn how Rentelio uses cookies and similar technologies to enhance your experience and provide personalized property management services.

Last Updated: December 15, 2024
Effective: January 1, 2025

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit the Rentelio property management platform. They help us provide you with a better, more personalized experience and allow our website to function properly.

This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, the information we collect using cookies, and how you can control your cookie preferences.

Quick Summary: We use cookies to ensure platform security, remember your preferences, improve performance, and provide personalized property management features.

Types of Cookies

We categorize cookies based on their purpose and duration:

By Duration

Session Cookies

Temporary cookies that are deleted when you close your browser. Used for essential functionality.

Persistent Cookies

Remain on your device for a set period or until manually deleted. Used for preferences and analytics.

By Source

First-Party Cookies

Set directly by Rentelio to provide core functionality and improve your experience.

Third-Party Cookies

Set by external services we integrate with, such as analytics and payment processing.

Essential Cookies

These cookies are strictly necessary for the Rentelio platform to function properly. They cannot be disabled and include:

Authentication Cookies

Verify your identity and maintain your login session securely

Duration: Session-based, expires when you log out

Security Cookies

Protect against cross-site request forgery (CSRF) and other security threats

Duration: Session-based

Load Balancing Cookies

Ensure consistent performance by routing your requests to the same server

Duration: Session-based

Cookie Consent Cookies

Remember your cookie preferences and consent choices

Duration: 1 year

Note: Essential cookies cannot be disabled as they are required for basic platform functionality and security.

Performance Cookies

These cookies help us understand how users interact with our platform, allowing us to improve performance and user experience. All data is collected anonymously.

Analytics Cookies

Track page views, session duration, and user navigation patterns

Provider: Internal analytics • Duration: 2 years

Performance Monitoring

Monitor platform performance, loading times, and error rates

Provider: Internal monitoring • Duration: 1 year

Feature Usage Tracking

Understand which features are most used to prioritize improvements

Provider: Internal analytics • Duration: 1 year

What We Measure

  • Property management dashboard usage patterns
  • Rent payment completion rates and user flows
  • Maintenance request submission and resolution metrics
  • Lease management feature adoption
  • Platform performance and loading times
  • Error rates and technical issues

Functional Cookies

These cookies enable enhanced functionality and personalization features. They remember your choices and preferences to provide a more tailored experience.

User Preferences

Remember your language, currency, and dashboard layout preferences

Duration: 1 year

Theme Settings

Save your preferred color scheme and display options

Duration: 1 year

Recently Viewed Properties

Keep track of properties and units you've recently accessed

Duration: 30 days

Form Auto-Fill

Remember form field preferences for faster data entry

Duration: 90 days

Notification Preferences

Store your notification and communication preferences

Duration: 1 year

Marketing Cookies

These cookies are used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. They may be set by us or our advertising partners.

Advertising Targeting

Show relevant property management ads based on your interests

Provider: Various advertising networks • Duration: 90 days

Campaign Tracking

Measure the effectiveness of our marketing campaigns and referrals

Provider: Internal tracking • Duration: 30 days

Social Media Integration

Enable social sharing features and track social media interactions

Provider: Social media platforms • Duration: Various

Your Choice: Marketing cookies are optional and can be disabled through your cookie preferences or browser settings without affecting core platform functionality.

Third-Party Services

We integrate with trusted third-party services to provide comprehensive property management functionality. Each service may set its own cookies:

Stripe

Payment processing and financial services

Cookies: Payment security, fraud prevention

Privacy Policy

SendGrid

Email delivery and communication services

Cookies: Email tracking, delivery optimization

Privacy Policy

Cloud Storage Providers

Document and file storage services

Cookies: File upload optimization, session management

Analytics Services

Platform usage and performance monitoring

Cookies: Anonymous analytics, performance tracking

Managing Your Cookie Preferences

You have several options for managing cookies on the Rentelio platform:

Platform Cookie Settings

Manage your cookie preferences directly in your Rentelio account:

  • • Go to Account Settings → Privacy Preferences
  • • Choose which cookie categories to enable or disable
  • • Update your preferences at any time

Cookie Categories You Can Control

✓ Always Active

Essential cookies (required for platform functionality)

⚙️ Optional

Performance, functional, and marketing cookies

Browser Cookie Settings

You can also manage cookies through your web browser settings. Here's how to access cookie controls in popular browsers:

Google Chrome

Settings → Privacy and security → Cookies and other site data

Mozilla Firefox

Settings → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Cookies and website data

Microsoft Edge

Settings → Cookies and site permissions → Cookies and site data

Important: Disabling certain cookies may affect the functionality of the Rentelio platform and limit your ability to use some features.

Your Rights & Choices

You have the following rights regarding cookies and tracking:

Consent Management

Withdraw or modify your cookie consent at any time

Data Access

Request information about data collected through cookies

Data Deletion

Request deletion of cookie data (subject to legal requirements)

Opt-Out Options

Use industry opt-out tools for advertising cookies

Industry Opt-Out Tools

Contact Information

If you have questions about this Cookie Policy or need help managing your cookie preferences, please contact us:

Email

privacy@rentelio.io

support@rentelio.io

Phone

+1 (731) 419-4347

Mailing Address

EveryDolla LLC
1111B S Governors Ave, STE 23835
Dover, DE 19904
United States