Privacy Policy

Rentelio, operated by EveryDolla LLC, is a comprehensive property management platform designed specifically for the Caribbean and Latin American markets. We connect landlords, tenants, property managers, realtors, and maintenance vendors through our secure, multi-currency platform.

This Privacy Policy explains how we collect, use, protect, and share information about you when you use our property management services, including rent collection, maintenance tracking, lease management, and financial reporting.

Personal Information

• Account Information: Name, email address, phone number, password
• Profile Information: Profile picture, bio, company information
• Identity Verification: Government-issued ID, tax identification numbers
• Address Information: Residential and business addresses, property locations

Property & Lease Information

• Property Details: Addresses, descriptions, photos, unit configurations
• Lease Documents: Rental agreements, addendums, signatures, terms
• Tenant Applications: Background check information, references, employment history
• Maintenance Records: Service requests, work orders, vendor communications

Financial Information

• Payment Methods: Bank account details, credit/debit card information (via Stripe)
• Transaction History: Rent payments, fees, refunds, late charges
• Stripe Connect Data: Connected account information for landlord payouts
• Subscription Information: Plan details, billing history, usage metrics

Communication Data

• Messages: In-app communications between users
• Support Interactions: Help desk tickets, chat logs, phone call records
• Email Communications: Notifications, newsletters, transactional emails
• SMS Messages: Text notifications and verification codes

Technical Information

• Device Information: IP address, browser type, operating system
• Usage Analytics: Page views, feature usage, session duration
• Location Data: General location for service delivery and fraud prevention
• Audit Logs: Security events, permission changes, system access

Core Platform Services

• Process rent payments and manage financial transactions
• Facilitate lease creation, signing, and management
• Coordinate maintenance requests and vendor services
• Enable communication between landlords, tenants, and service providers
• Provide property management tools and analytics

Account & Security

• Verify user identity and prevent fraudulent accounts
• Secure account access through multi-factor authentication
• Monitor for suspicious activity and security threats
• Maintain audit trails for compliance and dispute resolution

Communication & Support

• Send transactional notifications (payment confirmations, maintenance updates)
• Provide customer support and technical assistance
• Send important account and security notifications
• Deliver optional marketing communications (with your consent)

Platform Improvement

• Analyze usage patterns to improve features and performance
• Develop new services based on user needs
• Ensure platform reliability and optimal user experience
• Conduct research to enhance property management workflows

Service Providers

We share information with trusted service providers who help us operate our platform:

• Stripe: Payment processing and financial services
• SendGrid: Email delivery and communication services
• Redis Cloud: Data caching and session management
• Cloud Storage Providers: Document and file storage
• Analytics Providers: Usage analytics and performance monitoring

Platform Users

• Landlords and property managers can view tenant information relevant to property management
• Tenants can view landlord and property manager contact information
• Maintenance vendors can access work order details and property contact information
• Realtors can view referral status and commission information

Legal Requirements

We may disclose information when required by law or to protect our rights:

• Comply with legal processes, subpoenas, or court orders
• Respond to lawful requests from government authorities
• Protect against fraud, security threats, or illegal activities
• Enforce our Terms of Service and protect user safety

Business Transactions

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Technical Safeguards

• Encryption: All data transmitted using TLS 1.3 encryption
• Database Security: Encrypted at rest with access controls
• Authentication: Multi-factor authentication and secure session management
• Network Security: Firewalls, intrusion detection, and monitoring
• Regular Security Audits: Penetration testing and vulnerability assessments

Operational Safeguards

• Access Controls: Role-based permissions and principle of least privilege
• Employee Training: Regular security awareness and privacy training
• Incident Response: 24/7 monitoring and rapid response procedures
• Data Backup: Regular backups with disaster recovery planning

Compliance Standards

• GDPR compliance for European users
• CCPA compliance for California residents
• PCI DSS compliance for payment processing
• SOC 2 Type II certification (in progress)

We retain your information only as long as necessary to provide our services and comply with legal obligations:

You have the following rights regarding your personal information:

To exercise these rights, contact us at privacy@rentelio.io. We will respond within 30 days of receiving your request.

Our platform integrates with third-party services to provide comprehensive functionality. Each service has its own privacy policy: